This position will be responsible for ensuring the delivery of service in the Restaurant/Lounge to include but not limited to overall operations in the restaurant Lounge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Develops and ensures compliance with policy in accordance with Hustler Standards.
•Responsible for training, coaching, developing and addressing performance related issues for Restaurant/Lounge staff.
•Scheduling of Staff
•Proficient in MICROS or similar POS
•Meets with guests for potential events in the Restaurant/Lounge & Crystal Room
•The Manager will actively attempt to limit problems and liability related to a customer's excessive drinking by taking steps that include but are not limited to persuasion and cut-off drinking. Will coordinate transportation for intoxicated customers through the appropriate Casino Shift Manager and/or Security Supervisors.
•Ensures that customer service standards are met in a safe, courteous and efficient manner.
•Assists VP of F&B with purchasing of supplies and equipment.
•Responsible for the inventory of product
•Ensures the facilities meet all regulatory requirements per Health Department.
•Monitors and reconciles food and beverage purchases to sales.
•Recommends promotional activities in collaboration with Marketing/Advertising and Gaming promotions.
•Attends training as appropriate to fulfill requirements, update job skills and promote development, and arranges for staff to do the same.
•Ensures proper scheduling to staff.
•Provides leadership and serves as positive role model to staff.
•Must be available to work on call and overtime when necessary
•Must be available to work any shift including weekends and holidays.
•Other job related duties as assigned by Management.
•3-5 Years of Supervisory/Management experience in a high volume restaurant/ lounge/ night club.
•Proficient in Micros POS
•Knowledge of Food & Beverage operations
•Associates degree in Business or restaurant operations or equivalent combination of education and experience.
•Food & Beverage Certification
•California Food Handlers card
•The ability to be able to stand/walk for extended periods of time
•Able to reach overhead, bend, kneel, and carry product, necessary for customer service, re-stocking inventory, processing shipment.
•Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail.
•Professional appearance and demeanor.
•Stand and walk for long periods of time.
•Noise level in the work environment is usually moderate to loud
•Work is generally performed within an office environment, which includes the use of standard office equipment
•Adult content environment
•Must be at least 21 years of age
•Must be able to concentrate in an intense, fast-paced environment with numerous distractions
•24 hour operation with a very fast paced environment.
•Must be at least 21 years of age.
•Must be able to obtain, and maintain, a Gardena Police Department/City issued Casino Work Permit.