LFP, Inc.

  • Customer Service Representative

    Job Location US-CA-Ontario
    Posted Date 4 months ago(8/5/2019 5:41 PM)
    Job ID
    2583
    Company
    HH Warehouse - Ontario, CA
    Type
    Replacement
    FLSA Status
    Non-Exempt
  • Job Description

    HUSTLER's e-Commerce division is currently seeking one full-time, one part-time Customer Service Representative for its Ontario location. The successful applicant must be comfortable with adult content.

     

    Larry Flynt has been a champion of breaking down boundaries and an advocate for freedom of sexuality, expression, and human rights since launching HUSTLER magazine in 1974 and winning a high-profile Supreme Court case in 1988 that defended free speech. In 1998, he launched the first HUSTLER Hollywood store, bringing that same spirit to a physical retail location. Since opening the flagship store on the Sunset Strip, HUSTLER Hollywood has expanded to 28 locations across the country, with plans to double this number by 2021.

     

    Our goal at HUSTLER Hollywood is to erase the shame – we believe that there shouldn’t be any discomfort or embarrassment when openly discussing sexuality, an affinity for a particular unconventional sex act, or when visiting a boutique that sells sex toys. HUSTLER Hollywood is a space intended to promote sexual freedom and positivity. We have a vision for a world in which people feel liberated to engage in dialog about their sexual preferences and are able to access tools that can help them fulfill their fantasies. We aim to provide products, information, events, and education that supports this endeavor and empowers people of all bodies, sexualities, ages, and kinks to realize their desires.

     

    We are seeking talented, passionate individuals who share our belief that all people have the right to receive education, knowledge, and resources that enable them to embrace their sexuality and explore the full spectrum of pleasure. As an employee of HUSTLER Hollywood, your primary responsibility is to foster an atmosphere where individuals of all walks of life feel welcomed to come and speak freely about sexuality. If you’re a sex-positive, open-minded person dedicated to elevating customer experience and education, join our mission to erase the shame.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

     

    • Receive high volume of incoming phone calls, voice-mail messages, and emails and respond to inquiries in a manner which meets high quality, productivity and other performance standards
    • Sell, cross-sell, and up-sell merchandise in accordance with company requirements and customer needs
    • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
    • Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines
    • Attempt to troubleshoot customers' service problems; schedule field service calls when necessary
    • Use online support tools and systems to obtain information and to help resolve issues. Update and track all cases.
    • Project professionalism to customers and work cooperatively with team members and management in accordance with code of conduct and other employee policies
    • Assist with order fulfillment as needed
    • Process mail-orders and returns as needed
    • Other duties as assigned

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

     

    QUALIFICATIONS

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

     

    • Requires recent heavy volume phone experience in a customer service capacity
    • Customer service/public relations, telecommunications and data terminal experience also preferred
    • Sales experience is a must
    • Must also have strong verbal and written communication skills, basic math, reading, writing, and organizational skills and problem solving capabilities with strong initiative.
    • Must have pleasant personality and telephone manner and be capable of working independently
    • Typing speed of 35 WPM is required
    • Strong critical thinking and problem resolution skills required
    • Must be able to toggle back and forth between multiple windows, while performing accurate data entry
    • Bilingual (English and Spanish) speaker is a plus

     

    WORK ENVIRONMENT

     

    • Adult content environment
    • Fast paced/high performing work environment
    • If you possess the required skills described above, thrive in a fast paced environment, welcome challenges, and value personal and professional growth, we want to meet with you.

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed