Director of Gaming Operations
1) Comprehensive review and evaluation of all gaming staff.
a) If existing review system is inadequate, expand and refine current system.
b) If no system exists, create review system from scratch.
c) The review system must be transparent and contain clear, achievable goals for all staff
members. Important to encourage, not discourage.
d) Recognize those going above and beyond. Build Hustler Pride.
2) Identify all procedural and structural weaknesses in our processes and routines.
a) Develop a long-term plan to address all weaknesses at a pace that guarantees the
highest level of employee success. Our effort is to leave no one behind.
b) Maximize efficiency and speed without hurting our guest experience.
c) Explain financial benefit of hands per down and guest service. Help them understand
why this is good for Hustler, our guests, and our staff. Everyone benefits.
3) Examine current training and development programs and evaluate their efficiency.
a) Improve and expand current training program to set up all employees for short- and
b) Make all goals easy for everyone to understand.
c) Make Hustler’s top tier guest service priority one.
4) Create system of accountability with defined expectations.
a) If current disciplinary system is inadequate, it will be expanded or replaced.
b) Make all expectations clear and concise. All employees must understand the rules and
feel the same fair standard is expected of everyone. No exceptions.
c) Fair enforcement of the rules helps unite us as a Hustler Family.
5) Overhaul the audition/interview processes.
a) Hustler only wants the best candidates for each position. Auditions and interviews will
be fair and equitable for all.
b) Taking an employee who is not ready for the high standards of Hustler Casino hurts
overall performance and moral.
c) Hustler will become known for only taking the best of the best. We will be the casino
others strive to work for.
d) Create an environment where our employees can be proud of their position. Hustler
e) Overhaul the onboard training processes to make sure all new employees are prepared
for the high standards expected of a Hustler Casino employee. Everyone is set up for
6) Create system of continuing education and growth for all employees.
a) Employees must feel like they have room to grow and expand their careers at Hustler
b) Set up classes to help develop current staff.
c) Make it clear we look internal first for promotion and hiring. Boost to moral and
incentive to work hard for existing employees.
7) Continue to build upon the culture of Hustler Casino.
a) Employees should feel a sense of ownership and pride in their work place.
b) We are all “family.” We work together to make everyone feel welcome in our “home.”
c) The phrase “that’s not my job” will never be part of our culture. We are all in this
d) We are all on the same team, no matter our position.